Tip #12
DON'T THINK MY SUPERVISOR IS GOING TO BE ON YOUR SIDE
So, if you are one of those people who calls in repeatedly because you could't get service, didn't have money to pay your bill, etc, etc don't think my supervisor is going to have your back. You may think that you are talking to someone with some sort of power, but let me assure you, they know your whole story (including my own spin) before they even talk to you. In fact, more often than not, they know what they are going to tell you because I have told them what they are going to tell you before you even get transferred. Don't think they are going to credit your account, move up your install date, get you service quicker, make the hold time for tech support go away, etc, etc, etc. What are you nuts? They have my back, not yours.
So, if you are one of those people who calls in repeatedly because you could't get service, didn't have money to pay your bill, etc, etc don't think my supervisor is going to have your back. You may think that you are talking to someone with some sort of power, but let me assure you, they know your whole story (including my own spin) before they even talk to you. In fact, more often than not, they know what they are going to tell you because I have told them what they are going to tell you before you even get transferred. Don't think they are going to credit your account, move up your install date, get you service quicker, make the hold time for tech support go away, etc, etc, etc. What are you nuts? They have my back, not yours.
posted by Daisy_Girl at 11:10 PM
2 Comments:
I think people confuse you with telemarketers when they call. They have all this pent up frustration from dealing with dinner-time/bed-time calls that they take it out on you. I'm not excusing it, people generally are assholes. That's why I hate customer service jobs. It's just like anything else, you could have 50 pleasant customers in one day but that one fuck wad that called in the afternoon will ruin your whole day. I used to have a website when I worked for Motel 6 that complained about my customers, I called it Motel Hell. But the best thing about working a customer service job is you learn to appreciate and respect anyone who is serving you.
I'm new to this new blog world, didn't know how to post in yours so here's my contribution..
JUST DON'T GIVE ME THAT EXCUSE,
After 15 minutes of me explaining over and over the same damn prices and services, please don't tell me "I need to talk to my wife about it", just be honest with me and say, "no, is too expensive" or "I'm going to call the competition", even a "fuck you guys" would be preferable. When you say "I need to talk to my wife/husband" you are just saying you don't have any character or balls to take a small decision on your own. Is not a life or death decition, $5 or $50 dollars a month won't change your lifestyle, and if that is the case, maybe you don't need my product or services. And if you DO need to talk to your partner for every small thing, maybe you need to reconsider your relationship.
So go and ask your wife for permission, and while you are at it, ask her if she will take your balls out of her purse, and if you ask nicely, maybe she'll let you use them once in a while.
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